The Grand at Olde Carrollwood

Plumbing Repairs Protocol

GENERAL

In the event that a Unit Owner or Occupant (the occupant should notify the owner) experiences a problem with the plumbing; a licensed plumber should be called. Most plumbing problems are within the unit and are the responsibility of the Unit Owner or Occupant.

TRUE EMERGENCY - POSSIBLE DAMAGE TO OTHER UNITS

In the event that immediate action is needed to prevent damage or flooding to other units in the building, the Unit Owner or Occupant should contact any one of the following that is available:

The only way to shut off gushing water is to turn off the water to the entire building at the meter. It is necessary to notify all the unit residents that this must be done.

DRAIN PROBLEM OUTSIDE THE BUILDING:

Only damaged/broken drain pipes outside the building are the responsibility of the Association. If your plumber determines that the pipe outside of the building is damaged, please contact either the property manager or the emergency number immediately. The association will contact the association plumber, verify the problem and repair the outside drain. Reimbursement to the unit owner for the initial discovery of a broken/damaged drain pipe by the plumber will depend on the cause of the problem.
The Association is not responsible for an inside or outside drain clog which originated from one of the units because of inappropriate items put in the drain system: i.e. feminine hygiene products, diapers, paper towels, toys, foreign objects, etc. 
The Association is not responsible for any damage within a unit, including insurance deductibles or any other claims, resulting from any type of plumbing clog,